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Shipping and Handling Fee
The following information only applies to 48 states in the US.
For Hawaii, Alaska, Mexico & Canada orders, freight & handling varies.
Please contact us for freight& handling charges. Freight charges are as follows:
| Total Orders (before Tax) |
**Shipping & Handling Fee |
| Up to $19.99 |
$4.80 |
| $20.00 to $39.99 |
$6.80 |
| $40.00 to $59.99 |
$8.80 |
| $60.00 to $79.99 |
$12.80 |
| $80.00 to $99.99 |
$15.80 |
| $100.00 to $199.99 |
$18.80 |
| $200.00 and up |
FREE S&H FEE |
Possible Surcharge:
Because Giant Foam Mats are oversized, the freight carrier charges extra.
A surcharge of $5.00 will be applied to all Giant Foam Mat orders!
Items: AR-S01RD, AR-S01OG, AR-S01YL, AR-S01GR, AR-S01BU, AR-S01BK, AR-S01GY
This surcharge will be waived if you order more than $200.00.
Please provide correct ship to address. A $5.00 charge will be applied to each incorrect address provided due to FedEx & UPS.
Shipping Time
Orders will be shipped out within 48 hours of receipt.
Delivery schedule from then on is as illustrated by the following map of UPS ground.
It shows the number of business days needed for a package to reach its destination once it is shipped.
Frequently Asked Questions & Answers:
Q: Can I mix the items for the Packaged Deals or the Holiday Savings pack?
A: No, unfortunately the sets are pre-packed and sold as is appears.
Q: Can I put ACT Mat in the garage and drive my car over it?
A: ACT Mats are created of foam and with that much weight on top of them, they will quickly wear out and possibly not return to normal shape once the heavy objects are removed. They can however be used in the walkways of your garage to cushion your feet.
Q: What is the difference between the ACT Mat and the Premium ACT Mat?
A: The Premium ACT Mat is denser than the ACT Mat. The Premium Wonder Mat is recommended for high foot traffic areas in commercial areas like gyms. Our standard ACT is recommended for low traffic areas like a child's room or daycare.
Q: What is the ACT Mat and Wonder Blocks made of?
A: They are made of Ethylene Vinyl Acetate foam.
Q: How do you install and is glue required?
A: Neither glue nor adhesive is required. The Wonder Mat is a do-it-yourself interlocking foam mat. Save labor cost by just snapping the interlocking teeth together. This allows for easy replacement and design flexibility.
Q: How do you clean the mats?
A: If the mats are slightly soiled, a mild and non-abrasive cleanser like Windex is fine. If the mat is heavily soiled, we recommend removing the pieces and cleaning them under sink water with mild dishwashing detergent and a soft brush. Rinse clean, towel dry and allow to completely air-dry before putting the mats back down.
Q: Can the mats be used outdoors?
A: The mats are recommended for indoor use only. However, the mats can be used outdoors, but they should not be left outside for extended periods. The constant changes in atmosphere and temperature will warp and damage the mats.
Q: Can the mats be cut?
A: Yes, the mats can be cut to allow for design flexibility. You can use a sharp razor or utility knife.
Q: Are the mats safe?
A: Yes, the Wonder Mats are safe. The mats have been tested to be non-toxic. They comply with the requirements of American Standard Testing & Material, Federal Hazardous Substance, and the Consumer Product Safety Commission.
Q: Can we machine wash your felt and cotton items?
A: We recommend hand washing and line drying.
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Return/Exchange Policy:
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We want you to be satisfied with the purchases you make with us. If you're not satisfied, you may return or exchange the following within 10 days of the shipment's receipt:
- Unused items in its original carton.
- New products in an unused and undamaged condition.
*Unless the return/exchange is due to ACT, Inc. error, we can't refund shipping charges. A 20% restocking fee will be applied to all returns that are not due to ACT, Inc. error.
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How to Return/Exchange:
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1. Follow the instructions on the back of your packing slip.
2. Include the packing slip with your shipment.
3. Use the original carton, if possible.
4. Mail the package to the address listed below:
American Creative Team, Inc.
Return/Exchange Dept.
210 West Clary Avenue
San Gabriel, CA 91776
5. For your protection, we recommend you send your return/exchange with an insured, trackable carrier like UPS.
6. Once we receive your return, we'll process your return/exchange within 7-10 days after receipt of your package.
7. Please allow two billing cycles for the credit to appear on your credit card statement.
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Missing Items in Shipment:
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If you find that you are missing an item from your shipment and you just received your order, please be patient. We often pack and ship orders that contain several items in separate boxes. Occasionally, the packages arrive different days, even if we shipped them at the same time.
Please allow 7 business days to pass. If you still haven't received the missing item or items, please e-mail us. We will process your claim.
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Security:
Using your credit card to purchase on the secure Gifts-Toys-Baby.com, all Online Transactions are secured via
Verisign's SSL Encryption System. We've gone to great lengths to ensure that your credit card information is safe
during transfer. If you have any further questions, please email us at, sales@gifts-toys-baby.com
You may receive a message that indicates that the action you are performing is not secure. Parts
of the website are not secure, such as general information area. However, we have secured the pages that ask for personal or credit card information.
Our web site supports the following browsers:
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Problems adding an item to the shopping cart:
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If you are having trouble adding items to the shopping cart, it's probably because you have
configured your browser not to accept cookies. We use cookie technology to track your requests
and purchases. You will need to go to preferences in your browser and tell your browser to accept
cookies. In Netscape, go to Preferences, select on the Advanced option and tell the browser to
accept all cookies. In Internet Explorer, go to Preferences, select Cookies under Receiving Files
and deselect Never Accept (change it to one of the three other options) and close preferences.
If you do not wish to keep this feature active, simply turn it off after the purchasing session.
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LOWEST PRICES GUARANTEED:
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Our prices are guaranteed to be the lowest in the market. If you have made a purchase with
us and found it cheaper elsewhere, all you have to do is show us the competitor's
advertisement and we will refund you the difference! Competitor's products must be
comparable in design and quality. Refund request must be made within 10 days after our
invoice date. Send us copy of our invoice along with the competitor's advertisement. Allow
7-14 business days for us to process your request and one billing cycle for the credit to
appear on your credit card statement.
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Contact Us:
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